NWSL+ FAQ

Services and Content

1.1 What is NWSL+?

NWSL+ is a digital streaming service which gives fans access to live NWSL games, match recaps, and highlights.

NWSL+ is a free direct-to-consumer service available online, and via Apple TV, Fire TV, and Roku TV (with more distribution channels/connected devices possible).

Learn more about how to watch NWSL+ here: https://www.nwslsoccer.com/plus.

1.2 Do I have to pay for NWSL+?

No! NWSL+ is a free streaming service. To access content, sign up for an account or login.

1.3 What Live Content is Available on NWSL+?

For US Fans:
69+ live games will be available to watch during the 2024 season. To discover which game are available on NWSL+ go to https://www.nwslsoccer.com/schedule.

For International Fans:*
190 live matches, including the playoffs and Championship, will be available to watch during the 2024 season. To discover when games are airing on NWSL+ go to https://www.nwslsoccer.com/schedule.

Fans will have access to match replays and match recaps.

*Australia fans, please watch here.

1.4 How Soon After Live Broadcast Are Live Events Available on Demand?

For US Fans:
All game replays will be available on NWSL+. This includes the 69+ games that are broadcast live on NWSL+ and those broadcast by our partners, which will be available within 72 hours of the telecast.

For International Fans:
All game replays will be available on NWSL+ within 72 hours of the telecast.

1.5 How can I contact the NWSL+ Team with Questions or Issues?

Before contacting the NWSL+ team, we suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our team via our support Chat Bot or by emailing the team at nwslpsupport@nwslsoccer.com.

Account

2.1 How Do I Reset my Password?

If you have forgotten your password or need to unlock your account, go to the NWSL+ log-in screen and click the link that says, ‘Forgot your username or password?’

You will then come to a screen that asks for your email address. Enter your valid email address associated with your NWSL+ account and you will receive an email with a link to reset your password. Make sure to check your spam folder if you do not see it within a short period of time.

2.2 How Can I Contact The NWSL+ Team with Questions or Issues?

Before contacting the NWSL+ team, we suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at nwslpsupport@nwslsoccer.com.

Devices

3.1 On Which Devices Can I Watch NWSL+ ?

NWSL+ is available on the following devices:

  • Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, and Edge S
  • Connected TV Devices: Content can be streamed on Apple TV, Fire TV, and Roku connected devices

3.2 Can I Watch Multiple Devices at Once?

Yes. NWSL+ allows you to watch video content on two devices at a time from your account.
If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

3.3 Can I Cast from my Device?

Chromecast
Chromecast is currently only available on Web (Windows, MacOS, Android; using the Chrome browser only)

Chromecast can only be used by the Chrome web browser on Windows, MacOS and Android. You must also be on the same network as a Chromecast receiving device in order for the casting icon to display in the video player. When Chromecast is detected, a casting icon as shown below, will be present on the video player. A common troubleshooting step if you cannot see this icon is to restart the Chromecast device so that it re-registers on your network.

Chromecast

Chromecast is currently not available for iOS devices through web browsers as Apple’s browser engines do not support it.

Airplay
Airplay is not currently supported.

More casting options will be available in the future.

3.4 Troubleshooting – Network Connectivity

One of the most common issues seen by NWSL+ users is that of weak an interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering, loading circles, or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device, and home Wi-Fi Network

  • Close the browser that had NWSL+ open or the NWSL+ App.

  • Shut down your device.

  • Unplug your Wi-Fi router/modem from power for 1-2 minutes.

  • Plug your Wi-Fi router/modem back into power.

  • Restart device, open NWSL+ app or in a browser

  • Improve your Wi-Fi Signal

  • Move to a more central location / closer to your Wi-Fi router/modem.

  • Move Wi-Fi router away from other wireless devices (microwaves).

  • Move router off the floor.

  • Connect your computer directly to the modem.

  • Close the browser that had NWSL+ open.

  • Shut down your computer.

  • Unplug your modem from power for 1-2 minutes.

  • Plug your modem back into power.

  • Turn computer on and plug computer into modem via ethernet cable.

  • Open NWSL+ in browser

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

3.5 Troubleshooting – Desktop Browser Issues

When trying to access a live NWSL+ event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of NWSL+, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

Streaming and Technical Issues

4.1 System Requirements

4.1.1 MINIMUM SYSTEM REQUIREMENTS

  • A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed to access NWSL+. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy NWSL+ content at its highest video quality.

4.1.2 MINIMUM WINDOWS PC REQUIREMENTS

  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.

  • One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:

  • Firefox

  • Macromedia Flash Player 10.1

  • Video adapter and monitor: Super VGA (1024×768) or higher

4.1.3 MINIMUM MAC REQUIREMENTS

4.1.4 BROWSER COMPATIBILITY

  • NWSL+ is compatible with Chrome, Firefox, Safari and Edge

4.2 Connectivity Recommendations

4.2.1 CONNECTIVITY
A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed to access NWSL+. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy NWSL+ content at its highest video quality.

4.2.2 YOUR NETWORK
Make sure you (or others on your network) are not downloading music, movies, or games while you are using NWSL+, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream NWSL+.
Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

4.2.3 INTERNET CONGESTION
Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.
If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

4.3 Why Am I Having Issues Viewing a Stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

4.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH
NWSL+ works best over 4G and Wi-Fi networks. As NWSL+ uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in NWSL+. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

4.3.2 CPU UTILIZATION (DESKTOP)
If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

4.4 Troubleshooting – Network Connectivity

One of the most common issues seen by NWSL+ users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering, loading circles, or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device, and home Wi-Fi network.
  • Close the browser that had NWSL+ open or the NWSL+ app.
  • Shut down your device.
  • Unplug your Wi-Fi router / modem from power for 1-2 minutes.
  • Plug your Wi-Fi router / modem back into power.
  • Restart device, open NWSL+ app or in a browser

4.4.1 IMPROVE YOUR WI-FI SIGNAL

  • Move to a more central location / closer to your WiFi router / modem.
  • Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.
  • Move router off the floor.

4.4.2 CONNECT YOUR COMPUTER DIRECTLY TO MODEM

  • Close the browser that had NWSL+ open.
  • Shut down your computer.
  • Unplug your modem from power for 1-2 minutes.
  • Plug your modem back into power.
  • Turn computer on and plug computer into modem via ethernet cable.
  • Open NWSL+ in a browser.

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

4.5 Troubleshooting – Desktop Browser Issues

When trying to access a live NWSL+ event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of NWSL+, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers: